Shipping policy

Shipping Policy

At Rowa we are committed to delivering your order as quickly and efficiently as possible. Please read below to understand how our shipping process works.

Processing Time

All orders are subject to a processing time of 1–3 business days excluding weekends and holidays). This includes order verification, quality checks, and packaging before shipment.

Shipping Time

Once your order has been processed and shipped, delivery typically takes:

5–10 business days, depending on your location and local postal service conditions.

Total Delivery Time

The total delivery time is the sum of processing time and shipping time:

Total Time = Processing Time (1–3 business days) + Shipping Time (6–12 business days)
Estimated total: 7–15 business days

Order Tracking

Once your order has shipped, you will receive an email notification with a tracking number that you can use to check the status of your shipment. Please allow 48 hours for the tracking information to become available.

Shipping Delays

Please note that delivery times are estimates and may vary due to factors beyond our control, such as postal delays or weather conditions. We are not responsible for delays caused by the shipping carrier.

Damaged, Lost, or Stolen Packages

Rowa Store not liable for any products damaged, lost, or stolen during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly at contact@rowawear.com to file a claim. Please save all packaging material and damaged goods before filing a claim.

Address Changes

If you need to change the shipping address for your order, please contact us at contact@rowawear.com as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes can be made once the order has been processed.

Contact Us

If you have any further questions about our shipping policy, please contact us at: contact@rowawear.com

Additional Notes

Business days do not include weekends or public holidays.